Employer: QBE Management Services (UK) Limited Salary: Date Added: 02/01/2024
Primary Details
Time Type: Full time Worker Type: Employee To ensure effective and efficient client delivery, underwriting operational governance, record keeping and compliant processing of portfolio related activity
Analyst – Service Delivery
London/Hybrid
We are looking for a motivated, competent and well organised individual to join our growing Service Delivery team within the Automotive Protection business in QBE.
As a new member of the team, you will work within the Service Delivery team, supporting a variety of work to ensure the effectiveness and efficiency of the client delivery, underwriting operational governance and the regulatory processes of portfolio related activities are current and relevant.
There will be aspects of project delivery work like, creating and maintaining project governance artefacts and liaising with our vendors. This is your chance to create your career in a growing and exciting environment, engaging with our global client base of manufacturers and affinity groups.
Your responsibilities for this role may include, but are not limited to:
Support the delivery of the annual business plan for the Underwriting Division your role supports
Support the delivery of the underwriting and client Target Operating Model across the global Automotive Protection HUB’s ensuring clarity and consistency
Develop comprehensive and commercial client business cases for Underwriting, IT and operational changes and engage with relevant stakeholders to gain approval for these
Develop client solutions when delivering our underwriting capability to ensure a high-quality product proposition
Review and develop client operational processes to maximise efficiency and meet agreed service levels
Support the drive towards a culture of innovation by constantly challenging the norm and encouraging continuous improvement
Lead underwriting operational team meetings and/or contribute to other departmental meetings to ensure that information, knowledge and best practise is shared and developed and adhered to
Adopt and adhere to underwriting governance processes and procedures to comply with all legal and regulatory requirements (e.g. money laundering and data protection) and internal standards to ensure obligations are met
Support the management of service level agreements with internally provided services including: Operations, IT, Finance, DUA, Wordings, Marketing, Credit Control, Internal audit, HR to ensure its continued relevancy and consistent delivery within QBE
Support our global teams and HUB’s with product development, risk management, operational processes and IT solutions
Act as an IT focal point and liaison for change funding to ensure the department has effective tools in place to support client needs
Develop and enhance governance and risk and control framework mitigating risk wherever possible
Support the overseeing of the risk framework for the department
Support the effective usage of our Salesforce – Client Relationship management system in order to track pipeline business opportunities and enhance whole account view prospects
You will need to be able to display you have the following qualifications and experience:
Experience within Insurance and/or service delivery
Previously worked within a multi-disciplinary team
Working knowledge of preparing client service level agreements, client change, procedures and processes
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA – because we know it’s not just what we do that matters, it’s how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;?
Employer of the Year 2022Winner – Insurance Insider
British Claims Awards 2022 Winner – InsurTech Award?
Insurance Times Claims Excellence Awards 2022 Winner – Claims Product Solution of the Year?
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response??
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year?
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.?
