Employer: Reed Salary: £50,000 – £70,000 per annum, inc benefits Date Added: 29/02/2024
Service Delivery Manager
Job Type: Full-time
Location: UK (with travel to customer sites as necessary)
Are you an Aftersales Service Delivery Manager looking to join a rapidly growing team? The ideal candidate will have a strong background in telecommunication technologies, operational business processes, and customer support. With a focus on driving service excellence and customer satisfaction, this role is pivotal in enhancing service delivery and support operations.
Day to day responsibilities:
Write processes and procedures for customised support services.
Assist with the creation of customer training on in-life services procedures.
Act as a business driver to improve both the customer’s and our internal operations.
Understand the customer’s internal business functions and culture.
Build and maintain relationships with the customer’s internal management.
Serve as the single point of contact for operational issues, effectively managing crises.
Represent customer needs to post-sales support teams and relevant organisations.
Travel to site visits, presenting operational issues/activity, customer satisfaction, and gap analysis.
Provide regular updates on critical issues.
Coordinate conference calls to provide status reports to the customer.
Work with Service Delivery/Services Management to ensure seamless delivery of services and support.
Project manage process improvements both internally and within the customer’s operation.
Required skills:
4-6 years of related customer support experience, project management experience, or business experience.
Strong project management skills with the ability to work in a cross-functional, multi-disciplined matrix environment.
Excellent influencing and negotiation skills.
Exceptional written and oral communication skills at all levels of the organisation.
To be considered for this role, please apply online now.
