Employer: T&K Associates
Salary: £24,000 per annum
Date Added: 04/01/2024
T&K Associates are currently recruiting on behalf of our reputable Client in Coalville for an Administrator to join their team on a Permanent basis.
Working within a fast-paced environment, you will be dealing with incoming calls, accurately processing and assessing warranty claims in a timely fashion, whilst maintaining excellent Customer Service. The successful candidate needs to be a confident individual as you will be dealing with complaints, you must be able to work independently as well as part of a small busy team. Due to the product range, having a technical understanding is also desirable as you will be required to understand the range and liaise with Customers regarding the product.
Administrator Job Details & Benefits;
- £24,000 per annum
- 39.5 hours per week with a 3pm finish on a Friday
- Flexible hours between 8am-5pm
- Company pension scheme
- Staff discount on products
- Additional family friendly benefits relating to maternity, paternity etc
- 33 days holiday per year including bank holidays
- Cycle to work scheme
- Excellent canteen facility with free tea & coffee
- Free parking
Administrator Job Duties;
- Overseeing the incoming inbox
- Logging claims accurately and collating required information
- Assessing claims and distributing for appropriate action
- Accurately inputting and processing of orders
- Liaising with factories, Customers and other internal departments
- Maintaining the diary for engineer visits and scheduling appropriately
- Handing inbound calls and managing difficult conversations
- Ensuring prompt and accurate filing and archiving of Customer orders
- Logging order statistics and completing maintenance of electronic filing systems
- Providing office based support for Customer queries
- Have a good knowledge of the products
- Maintain a professional manner at all times
- To ensure and maintain the departments targets and KPI’s are achieved
- Coordinating feedback and escalating any problems to the Commercial Manager
Administrator Person Specification;
- Proven Customer Service background, ideally with phone based experience
- Computer literacy – knowledge of Microsoft Word, Outlook, Excel and Outlook
- Excellent communication skills both written and verbal
- Strong numerical skills to be able to work with prices and technical product information
- Strong Administrative skills
- Organised and strong attention to detail with the ability to prioritise tasks
- A confident individual with a calm disposition who is able to handle difficult Customers professionally
- A team player who can work well with others
If you are interested in the above role of Administrator, then please apply by sending your CV to T&K Associates today.
Application Deadline: 15/02/2024
Contract Type: Permanent
Submitted Applications: 0