Employer: Nigel Wright Recruitment Salary: £24,000 per annum Date Added: 26/02/2024 The Company
Customer Service Advisor. Harrogate £24,000 Monday to Friday. Flexible with Start and Finish times.
This is an exciting opportunity to join a well established manufacturing business in the Tech space. The business grew exponentially during covid with a turnover of £80 million and is growing from strength to strength, making this an exciting time to join and develop your career with this organisation.
About the Role
· Answering inbound calls quickly and efficiently, relaying correct information back and advising customers to resolve any outstanding issues
· Dealing with email queries from customers, internal sales and 3rd party couriers to ensure they are responded to in a timely manner
· Proactive reporting to customers regarding their orders or delivery issues.
· Take full ownership for all queries received, following through to resolution and ensuring customers are kept updated throughout
· Ensure thorough and concise notes are recorded throughout query process to provide a clear audit trail
· Investigate and resolve customer complaints, escalating root cause to management once resolved to aid preventative action to be taken
· Office experience with clear, professional, confident telephone manner
· Pleasant, friendly style with a genuine desire to please the customer by showing appropriate levels of understanding and empathy to the customers’ situation whilst actively listening to understand customers’ needs
· Proficiency in actively solving problems and influencing customers to accept outcomes
· Highly resilient and able to handle complaints, even when dealing with difficult customers
· Good practical understanding of working with Microsoft Office
· Ability to multi-task, be organised, agree priorities and meet deadlines
Benefits
Staff Discount of tech products
Private Healthcare
Fun working environment with training and support in your role.
Life and Critical illness cover
Regular Social events
22 days holiday plus bank holidays, with an extra day for every year of service up to 5 years.
Monday to Friday. Flexible with start and Finish times – No weekend or shift work.
Next Steps If you have experience of dealing with inbound customer queries, please apply on line. Interviews will be taking place Week Commencing 25th March.
