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Employer: Cathedral Appointments Ltd
Salary: £26,000 – £30,000 per annum
Date Added: 14/02/2024

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance

A privately owned, small technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days a week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota).

As a Service Delivery Analyst, you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential.?

Service Delivery Analyst Responsibilities:

  • Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish
  • Dealing with a range of customer incidents, resolving, and progressing proactive alerts, both in person and remotely
  • Providing support to the internal training team
  • Providing customers with a one-stop support service

Service Delivery Analyst Requirements:

  • Proven experience in providing excellent IT support
  • Experience working within a Service Level Agreement (SLA) environments
  • Microsoft Certified on a desktop Operating System (Windows 7 onwards)
  • Familiarity with HP System Manager, Dell OpenManage, ymantec Backup Exec, Veeam, Datto, NSLookup, Ping, and Tracert
  • Experience with 3rd party Vendors – HP Dell and Lenovo
  • A full UK driving licence and your own vehicle with Business Insurance

Company Benefits:

The company aspire to promote a healthy work-life balance and offer opportunities to forward a successful career in IT with learning and development plans. They also have the following benefits in place:

  • 23 days’ holiday (plus bank holidays) which increases with length of service
  • Extra day off on your birthday
  • Instant reward and recognition scheme; earn gift cards for popular retailers
  • Family & discretionary leave (for those important moments in life)
  • Hybrid working
  • Access to company van (terms and conditions apply)
  • Regular social and charitable fundraising events
  • Free Office 365 subscription and domain name
  • Pool table, bar football and retro gaming areas in the office
  • Staff tickets for Crealy Theme Park
  • Cycle-to-work scheme
  • Enhanced pension scheme

Recruitment Consultant: Conor Mellamphy

Ref: 10330

Application Deadline: 08/05/2024
Contract Type: Permanent
Submitted Applications: 3

Apply Now

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