Verus is delighted to be supporting a well-established MSP who is looking for a skilled Technical Sales Manager to handle Small and Medium-sized Enterprise (SME) accounts.
As the main contact for our SME clients, you’ll ensure they get top-notch service and support for their IT and infrastructure needs. Your technical know-how and excellent communication will play a vital role in helping clients use technology to improve their business operations.
Key Responsibilities:
Build strong relationships with clients as the main point of contact, understanding their unique business needs.
Expertly guide clients in transitioning to Microsoft 365 and Google services for efficient cloud adoption.
Offer expert advice on utilizing Microsoft and Google services to enhance efficiency and collaboration.
Proactively address technical issues in clients’ IT infrastructure, coordinating with our technical teams for swift resolutions.
Lead smooth onboarding for new clients, conducting training on Microsoft 365/Google tools.
Collaborate with sales to identify opportunities for upselling and expanding IT services in existing accounts.
Generate regular reports on Microsoft 365/Google service performance, providing insights and recommendations.
Stay updated on industry trends for informed recommendations to clients.
Requirements:
Proven background in technical account management or a client-facing role in IT services.
Experience with SMEs is crucial, and education sector experience is a plus. Familiarity with Managed Service Provider sector is highly desirable.
Expertise in Microsoft 365 services and cloud-based solutions. Knowledge of other IT services and technologies is a bonus.
Effective verbal and written communication skills, explaining technical concepts to non-technical stakeholders.
Analytical mindset and proactive problem-solving approach.
A dedication to providing outstanding customer service and guaranteeing client contentment consistently.
What’s on offer:
Generous holidays plus your birthday off
Funding of personal certification to further your career
Own personal and development plan
Be part of a great team with a fantastic company culture
Regular social events
Health insurance
24/7 Employee Assistance Programme
For more information, please contact our Sheffield Team on
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**
Keywords: Technical sales, Account Manager, 3rd Line, 2nd Line, 1st Line, Technical sales manager, IT Account Manager, Leeds, West Yorkshire, South Yorkshire
