Employer: Proactive Appointments Salary: £50,000 – £55,000 per annum Date Added: 23/02/2024
ServiceNow Engineering Lead
Hybrid
We have partnered with a global organisation based in the Crawley area to assist in the hire of a ServiceNow Engineering Lead. The ServiceNow Engineering Lead will be involved in the design, configuration, testing, corrections and documentation of complex ServiceNow configurations and scripts. Working from agreed specifications and follow on amendments using the organisations agreed standards and tools.
Role responsibilities:
? The design, creation, testing and documenting of new and amended ServiceNow
components from supplied specifications in accordance with agreed development and security standards and processes
? The incremental and logical integration and testing of ServiceNow components and/or subsystems and their interfaces in order to create operational services
? The provision of specialist expertise to facilitate and execute the installation and maintenance of ServiceNow and other related ITSM and integration ServiceNow
? The tracking and monitoring of ServiceNow performance
? The diagnosis and remediation of ServiceNow incidents and problems
? Responsible for ensuring ServiceNow meets agreed service level targets
Skills required:
? Knowledge of the IT/IS infrastructure (hardware, databases, public/private cloud, operating systems, intelligent SAN, SaaS, middleware/SOA, local area networks, Lan, WLan, Wi-Fi etc) and the IT applications and service processes used within
? Techniques for identifying, gathering and validating customers needs in the delivery of IT services.
? The activities, structure, and position in the organisation of the functions or departments for which services are provided. Examples: sales, engineering, marketing, production, accounting and administration.
? The economics of service delivery such as the cost per service line in terms of hardware, software, and manpower used to deliver the service.
? The purpose and composition of a service level agreement (SLA); the relationship between an SLA, an OLA and an underpinning contract for the supply of services.
Benefits include:
Hybrid working
Bonus scheme
Rentokil Initial Reward Scheme
23 days holiday, plus 8 bank holidays
Employee Assistance Programme
Death in service benefit
Healthcare
ServiceNow Engineering Lead
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
