Employer: EventsAir Salary: Date Added: 05/02/2024
A bit about us
EventsAir is a leading provider of award-winning event management software for in-person, hybrid, and virtual event organizers. Our software is used extensively across the EMEA region and is growing rapidly around the globe, with an expanding presence in North America and APAC.
As a technology leader with a long 30-year heritage in the event-tech industry, our platform and services are trusted by more than 1,100 professional conference organisers, associations, corporates, government and universities. Capable of supporting small corporate events to large multi-faceted conference and exhibitions, the EventsAir platform has been used for some of the world’s most demanding events including the Rugby World Cup, London Olympics and Birmingham Commonwealth Games.
Having recently secured major investment from private equity firm, The Riverside Company, EventsAir is now poised to expand and accelerate its global presence in the lucrative event-tech marketplace.
The Role
The role of the Account Manager is to build relationships with existing clients through the understanding of their business needs and goals. You will also develop strategies to grow and retain our customer revenue base and ensure that you are providing quality, cost-effective services.
What you will be doing
Key point of contact between the company and the client to help grow the suite of services they leverage at EventsAir and achieve business goals by building trust and providing strategic and realistic solutions.
Achieve and improve set customer retention targets to develop customers for life.
Execute Strategies to upsell and cross sell into existing customers and drive user product acceptance.
Exceed after sales revenue targets via effective customer outreach programs and activities
Report on Customer metrics – Customer Contact, Renewals and Add-On revenue.
Assist with escalations of any challenges our customers have in terms of using the product or barriers to growth, taking appropriate action including orchestrating the appropriate resources or department for the resolution of such queries
Coordinating with our marketing, pre-sales, success, and support teams to ensure a smooth customer journey.
What to expect from this role
Our customers are a varied and diverse mix of corporations, government departments, universities and associations running events for their stakeholders. You’ll be expected to ensure our customers are getting the most out of our product and services by:
Gaining a deep understanding of the customer’s needs and what they expect from our company
Develop tactics that will deliver the most appropriate products or services
Understanding their needs and providing guidance.
Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients.
You’ll gain a deep understanding of the EventsAir product and knowledge of its practical applications plus work cross-departmentally with sales, marketing, and product development to ensure the customer is served appropriately and finds opportunities to provide new sales opportunities with existing customers.
What do we need from you?
To be successfully considered for our Account Management Role, you will be excellent at fostering client relationships, listening to customer pain points and needs, along with the following:
Citizenship or permanent residency of the UK
At least 2 years in a Software as a Service (SaaS) background
Have had a minimum of 3 years account management experience
Able to commute to Milton Keynes to work in the office, as required
Why Join us
We push the limits of what is possible every day. We are a down to earth bunch. We have fun and are super dedicated. What motivates us to get out of bed every morning? The challenge to develop and create the world’s best events management platform.
Additionally, we offer our team some great benefits:
Hybrid workplace, strike a balance coming into the office and Work from home
12 weeks paid paternity/maternity leave for primary carer plus two weeks for secondary carer
Miscarriage and still birth paid leave for both parents
Dedicated learning and development fund for each employee
Paid volunteer leave
Flu Shot
Plus team building activities and social get-togethers
