Employer: Reed Salary: £26,000 – £28,000 per annum, inc benefits Date Added: 29/01/2024
Reed are delighted to be working with a growing and stable company that is searching for a confident and dynamic Sales and Customer Service Coordinator to join their team in Fakenham.
Job Title: Sales and Customer Service Coordinator
Location: Fakenham
Salary: £26,000 – £28,000
Job Type: Full-time, Permanent
Job Summary
This is a fantastic opportunity for an individual who is looking to progress in a high performing business that is growing rapidly. As a key member of the team, you will be joining a supporting and collaborative team who thrive on positive energy and drive, whilst remaining focussed on delivering the highest quality products and service to customers.
Main duties will include:
Assist Area Sales Managers (ASMs) with quoting and following up quotations to maximise sales conversion for new and existing customers.
Relationship development with new and existing customers in order to support sales.
Assist ASMs by analysing customer spend and product portfolios.
Coordinate customer appointments for ASMs.
Management of sales inbox.
Same coordination of chemicals and other bought in ranges (via suppliers) within a short timescale.
Ensure customer complaint handling is resolved in line with service levels.
Following company New Product Development (NPD) and Existing Product Development (EDP) projects and procedures.
Free on Loan Contracts including database management and contract renewals.
Corporate Hospitality Coordination.
Assist in delivering on our strategy and growth aspirations for 2023 and beyond.
Support function duties:
Second port of call for inbound calls of a sales and customer service nature.
Daily outbound calls to a designated customer database when required.
Purchase order processing when required.
Update and maintain the CRM system and customer special price lists.
Communicate effectively with other departments to meet customers’ needs and expectations, e.g. liaising with supply chain, obtaining PODs.
Qualifications/Experience:
At least 3 years’ experience in sales admin and customer service.
Pleasant disposition with a customer service focus.
Must be able to manage and prioritise multiple tasks.
Detail orientated, self-motivated, resourceful and reliable.
Excellent verbal and written communication skills.
3 years’ experience in Microsoft Word and Excel required.
Experience with CRM systems.
If you feel you have the drive, passion and enthusiasm for this role, please click APPLY or send your CV to
