Employer: Succeed Recruitment Solutions Salary: £22,000 – £24,000 per annum Date Added: 22/01/2024
Are you looking for a role that will combine your travel expertise with your passion for customer care? If so, we have a fantastic opportunity for you to join a leading online travel organisation as a Travel Customer Care Executive.
Joining our client’s growing Chester based team (plus hybrid working option), successful candidates will be passionate about delivering exceptional levels of customer service and enjoy working in a fast-paced environment where hard work is rewarded. You’ll use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom.
In return, our client can offer a competitive salary of up to £24k plus excellent travel industry benefits, so for more information, please contact us today for a confidential chat, or apply online.
Role of Travel Customer Care Executive:
Prioritise and action E-mails effectively
Action daily booking queues
Chase relevant suppliers for documentation/confirmation
Check and update documentation for specialist bookings
Effectively manage and resolve escalated issues
Crisis situations support
Handle incoming calls from Agents regarding documentation and Admin queries
Investigate booking anomalies and irregularities
Ensure telephone enquiries are dealt with in a helpful and precise manner ascertaining requirements
Skills required for the role:
Customer service experience from within the travel industry – essential
Excellent telephone manner
Skilful with Microsoft Office (Word / Excel)
Great attention to detail and accuracy
Ability to organise, prioritise and manage own workload efficiently to tight deadlines
Experience in dealing with conflict resolution
A flexible and adaptable approach to work
If you’re interested in learning more about this Travel Customer Care Executive role, please contact Succeed Recruitment Solutions or press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
