Employer: QBE Management Services (UK) Limited
Salary:
Date Added: 10/01/2024
Primary Details
Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
The opportunity
- The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise.
- You will be responsible for handling personal injury claims, where liability has already been established, within specified customer service standards and authority levels. These will be claims that are almost exclusively within the MOJ and OIC portal.
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Your new role
- Enthusiastically and promptly deal with the quantum aspect of personal injury claims within the MOJ and OIC portal.
- Seek to evaluate, negotiate and reasonably settle claims within the MOJ and OIC portal.
- Have an awareness of fraud indicators and triggers for further investigation.
- Dealing with litigation within the MOJ and OIC portal, where claims proceed to stage 3.
- To add value to work that can be done via automation tools and processes.
- Communicate effectively by telephone and email.
- Able to Produce High-Quality work Consistently.
- Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being placed on the Customer at all times.
About you
- Experience of delivering Customer Service through Multiple channels including Telephone, email, and Video conferencing.
- A positive ‘can do’ attitude and a willingness to learn and develop new skills.
- Reasonable negotiation skills with potential to improve with further training and guidance.
- Outstanding communication skills, both written and verbal.
- Ability to develop and maintain solid working relationships with both internal and external stakeholders.
- Able to Ability to work both within own initiative, and as a Team Member.
- Strong organizational, accuracy and attention to detail skills.
- Willingness to embrace change.
- Excellent computer skills; familiarity with Microsoft Office, Email, Teams.
- Preferred knowledge:
- Some previous experience in dealing with claims would be preferable. However, we would welcome applicants from both a personal lines or commercial insurance background.
- Previous personal injury claims experience is not compulsory.
- An awareness of regulatory and legislative requirements.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Application Deadline: 01/03/2024
Contract Type: Permanent
Submitted Applications: 0