Employer: Reed Salary: £24,000 per annum Date Added: 14/12/2023
A great job opportunity has arisen for candidate that is fluent in French and has quality customer service skills to join a reputable, global business based in Redditch.
What’s on offer to you?
There is a very competitive salary of £24,000 per annum and it is hybrid working (50% in the office, 50% working from home)
This join is within the friendly and supportive customer service team. You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts and quality.
Location = Redditch
Salary = £23-24,000
Benefits = Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.
Hours = Mon-Fri 8am-4:30pm
Duties include:
Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.
Answers queries directly or forwards to the appropriate department
Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.
Support the sales team out in the field.
Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.
Address unresolved requests and issues to the designated resource.
Checking and follow-up of claims, initiating of returns and credits.
Pro-active follow up of backorders keeping customers informed.
Follow up on customer interactions.
Project work
Any other tasks requested from the Team Leader or Customer Service Manager.
Guarantee high class service.
The ideal candidate for this role:
Must be fluent in French and English
Must have previous customer service experience. Ideally phone based but happy to consider face-to-face customer service experience
Attention to detail
Highly organised and can prioritise own workload
Can manage complex tasks
Based locally to Redditch
Does this sound like you?
If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.
