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Senior Implementation Engineer

Employer: Franklin Fitch
Salary: £50,000 – £65,000 per annum
Date Added: 18/12/2023

Are you a demonstrated self-starter?

Do you have excellent trouble-shooting skills, ready to demonstrate this in a new job role

Are you a team player with a growth mindset?

As a Project Implementation Specialist, your key responsibilities include:

  • Delivering project implementation services to clients with a focus on quality and customer satisfaction.
  • Promoting and encouraging ITRM services, ensuring smooth and accurate delivery to specified standards.
  • Collaborating closely with the Resource Manager to align with the Resource Management Process.
  • Creating and scheduling work packages in collaboration with the Resource Manager.
  • Ensuring high-quality, customer-centric communication throughout the project lifecycle.
  • Providing training and support within scope and standards.
  • Sharing responsibility for project transitions from technical solutions to implementation and from implementation to business as usual.
  • Acting as Project Manager for implementations without an assigned ITRM project manager.
  • Securing customer sign-off at the conclusion of an implementation or project.
  • Participating in lessons learned activities, offering valuable feedback to the technical solutions team and maintaining ITRM’s technical standards.
  • Acting as a technical stakeholder in customer meetings, supporting Project Managers or Account Managers.
  • Keeping knowledge current with technology, innovation, and industry standards through self-study.
  • Providing technical leadership, support, and mentoring to junior team members.

Required skills (at least 1-2 years implementing):

Servers Hardware, Dell EqualLogic SAN’s,

Desktops and Laptops

Switches, Firewalls, Routers and UPS

Microsoft Windows 7 to Windows 10

Microsoft Windows Server 2008 to 2019

Microsoft Office 2003 to 2016

Microsoft Exchange 2003 to 2016

Microsoft Office 365; Exchange On-line – EMS and Teams

Microsoft Azure Platform Virtual Machine Hosting

Virtualisation Software, VM Ware and Hyper-V

Email, Web and Cloud App Security Filtering Services

Anti-Virus Services

Desirable skills;

Avaya Phone Systems

Apple OSX & Hardware

Hosted Telephony

SharePoint online

IT and/or Microsoft qualifications (MCSE, MCITP, CCNA)

Application Deadline: 29/01/2024
Contract Type: Permanent
Submitted Applications: 1

Apply Now

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