Employer: CILS International Salary: Date Added: 24/12/2023
French Speaking Customer Support & Administration Executive
CILS International?-?Worthing BN14 8NL
Full time – Monday to Friday – 8:30am to 5pm (office based, potential hybrid working)
About us:
We are the leading manufacturer of highly durable identification labels to over 10,000 industrial and laboratory customers worldwide.
We create the labels on vaccines for global biotech companies, on deep sea oil platforms, at the international space station, on satellites and even for Formula 1 teams and more.
Our customers are ‘blue chip’ companies across a wide range of industries includingAerospace, Military & Defence, Electro/Mechanical Equipment Manufacturers, Telecommunications, Automotive, Government & Clinical Laboratories and Hospitals.
Job opportunity:
We have a fantastic opportunity for a French Speaking Customer Support & Administration Executive to provide dynamic support and administration to our existing French customers, as well as onboarding all new accounts. If you pride yourself on providing exceptional customer service, and want to join a forward-thinking team, then this is the role for you.
This is an office-based role at our Worthing West Sussex Head Office, but we are open to discussing flexible working arrangements for the successful candidate.
Responsibilities and duties:
· Timely creation of customer quotations for repeat sales to ensure existing account retention.
· Working with the French speaking Account Managers to send prospecting information, client proposals, samples etc.
· Maintaining our reputation of providing an exemplary customer experience.
· Supporting and maximising the efficiency of the team by answering incoming calls to the business and responding to emails.
· Populating and maintaining our CRM system with accurate notes and adding new prospecting leads/opportunities/cases etc.
· General administration support such as supplier and new account forms, invoice and delivery queries.
· Assisting the sales and marketing teams with dynamic marketing ‘out-reach’ projects.
What we are looking for:
· Fluent French (both spoken and written).
· Strong customer service experience (two years preferred).
· Pace and precision to ensure that our customers receive exceptional support and customer service at all times.
· A team player. You will be an important part of a busy, successful and expanding French team.
· Excellent customer service and administration skills with the ability to communicate verbally and in writing with our customers on behalf of the Business Development Managers when required.
Here’s what you get in return:
Not only is this a fantastic role, but you will also work with a progressive and energetic team. A generous basic salary is just the start. You will also receive an employment package that includes private medical insurance, life insurance, contributory pension scheme and an excellent working environment, including a contemporary ‘break-out’ area.We are constantly moving forward here, at CILS and offer great career prospects by regularly promoting from within.
The role is office based at our Worthing West Sussex Head Office, but for the right candidate, we are open to discussing flexible working arrangements.
Additional benefits include:
· Casual dress
· Company events
· Company pension
· Free parking
· On-site parking
· Private medical insurance
Our values:
We are leaders. We are the pioneers of durable, computer printable labels and continue to innovate and push ourselves to solve our customer’s problems no matter how big or daunting. We take ownership and work together to achieve the best results for our customers, and we never compromise on our high standards. Our customer relationships, like our labels are built to last.
