Employer: Blue Square
Salary: £47,500 – £50,000 per annum
Date Added: 02/11/2023
ARE YOU THE ONE?
As a Senior Online Training Manager, you will be working in the Samsung MX training function, alongside the Senior Retail Programs Manager, you will have full responsibility for the execution and delivery of Samsung’s award-winning online training portal and virtual training execution. You’ll manage a team of two online training managers and an online training executive, manage budgets, and show a solid return on investment, all while boosting growth with channel partners and internal teams. Your role is all about shaping the eLearning strategy for retail and contact centre staff, ensuring they are prepared to excel in selling products and communication with both internal stakeholders and external agencies to build plans and maintain excellent standards.
If you’re passionate about eLearning, a strategic thinker, and ready to make a difference, we want to hear from you!
WHAT YOU’LL BE UP TO
STRATEGY DEVELOPMENT
Evolve and refine eLearning and virtual training strategy, set clear objectives and KPI’s to monitor ROI.
Monitor competitors to stay ahead in innovation.
Enhance portal and app impact for regular user engagement.
Create a unified training experience across online and virtual channels.
Focus eLearning on retaining Samsung UK handset users.
AIDING ENGAGEMENT
Manage the Online Training team, coordinating with developers.
Ensure effective communication within teams.
Lead stakeholder communications for system updates.
PERFORMANCE ANAYLSIS
Manage agency contracts for ROI based on objectives.
Establish performance measurement on a monthly and quarterly basis.
Develop feedback channels for insights and improvements.
Maintain activity reports.
Implement and monitor quarterly targets.
PROJECT MANAGEMENT
Integrate Samsung Ambassador Elite program for expert access.
Promote E-learning portal to retail channel partners.
Ensure timely updates, especially during product launches.
Optimize remote learning via portal and mobile app.
Oversee agency alignment project working alongside CC and B2B functions to make sure any platform changes are streamlined and value to business is maximised
INNOVATION
Devise innovative ways to build knowledge and demonstrate ROI
Build e-learning training material for channel team
ARE YOU OUR PERFECT PARTNER?
- Innovative
- Passionate
- Efficient
- Strategic
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £47,500 – £50,000 Per Annum
- Performance Bonus: 10%
- Company Car
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- Development Opportunities- our teams have historically moved from area roles into all manner of other jobs!
- Hybrid working
WHO ARE WE?
We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
Application Deadline: 25/01/2024
Contract Type: Permanent
Submitted Applications: 7