Employer: Zenith People LTD Salary: £22,000 – £26,000 per annum Date Added: 05/12/2023
Zenith Commercial are currently supporting a multinational manufacturing company based in Gateshead on their search for a Customer Service Coordinator.
The successful candidates will deliver a first-class service to our customers through excellent management of a portfolio of accounts allocated. Having close interaction with planning/production/operations to ensure the business always provides a high level of customer service.
They will be responsible for the efficient, effective continuous improvement on your portfolio of accounts. Delivering a high-quality customer experience to each customer in line with the business objectives and the department’s overall targets and goals
The Role
Manage a full portfolio of account as allocated
Ensure that procedures within the department are followed
To ensure and maintain the departments targets and KPI’s are achieved through management of allocated accounts
Provide information in a concise and timely manner, to both customers and members of the company
Work closely with the external accounts manager to meet customer needs and expectations
Accountable for Launch management on their portfolio of accounts
Support the ethos of team working within the whole department
Ensure regular and effective communication within and from all areas to achieve common business aims
Liaise with customers as and when required with off site visits to be expected
Be proactive in developing solutions to departmental issues, when required
Identify issues and recommend adjustments or resolutions in order to rectify any issues
Grow product knowledge both through regular product training and from working alongside internal departments
Ensuring aged stocks, pre-aged stocks, overdue reserves, unreleased report, WIP status, extras tracker & Pack works tasks are continually being monitored on their accounts to meet company KPI’s
attention to detail is paramount and ability to accurately transfer data/pricing from point of order to invoicing
When on annual leave, conduct a full handover with their team
Perform any other duties as directed by the Customer Service Team Leader/Trainer
The Person
Highly responsible, reliable, and flexible with a strong work ethic
First class telephone manner and communication skills both written and verbal.
Highly organised
An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation
Ability to work under pressure to deliver a high standard of service
Attention to detail
Excellent organisational and time management skills, with the ability to prioritise
Strong commercial awareness and business acumen
Computer literate, able to operate Microsoft Word, Excel and Outlook/Email
Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s
Reviewing procedures ensuring they are fit for purpose and improve where required
