Employer: Appcast Enterprise Salary: Date Added: 29/11/2023
This position is a key role within the HR Service Center, part of the HR Operations, EMEA team. It presents an exceptional opportunity to join a cohesive team focused on HR Operations across the EMEA region. In this role, you will report to the HR Operations Manager and work collaboratively with the HR Operations team to support our EMEA customers effectively
You will offer direct HR operational support to the organization, coordinating closely with our broader global HR teams. Your role will encompass managing key HR tasks including interview scheduling, onboarding, overseeing job changes, managing Management Information (MI), and handling terminations. You will play a pivotal role in guiding HR projects and processes that are fundamental to enhancing our global candidate and employee experience.
About You:
You excel in teamwork and can engaging others through thoughtful inquiries.
Your forward-thinking approach drives you to develop adaptable solutions that facilitate growth.
You are driven by a desire to innovate and improve our processes, focusing on both immediate and future objectives.
As a dedicated team member and a natural collaborator, you are enthusiastic about contributing to the collective achievements of our team.
Responsibilities:
Under the guidance of general oversight, this role involves addressing queries from employees or managers in line with set protocols.
Handles requests and questions that necessitate straying from typical scripts and guidelines.
Engages with either the Center of Expertise or HR Business Partner as needed and knows when to escalate issues appropriately.
Keeps up-to-date and thorough understanding of the company’s HR policies and practices.
Recognises patterns in escalations and finds ways to meet unique or evolving requests.
Manages the life-cycle of tickets in the case management system, from creation and monitoring to resolution.
Qualifications:
A level, HR Qualification, CIPD
German speaker (C1 level)
Experience in HR or Shared Services operations; experience spanning multiple HR areas is desirable.
Knowledge of Case Management systems, ACD/IVR, and HR Portal technology desirable.
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
#LI-MS1
Our Benefits
CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.
About CSL Seqirus
CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.
We want Seqirus to reflect the world around us
As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus.
Do work that matters at CSL Seqirus!
Watch our ‘On the Front Line’ video to learn more about CSL Seqirus
