Employer: Page Personnel Secretarial & Business Support Salary: £28,000 – £32,000 per annum Date Added: 12/04/2024
Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.
Client Details
A Market Leading and global pharmacueticals business with a great working atmosphere, modern offices and a good place to learn and develop.
Description
Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.
All areas of Customer Service, mainly B2B but also some B2C
Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
Receiving and processing incoming customer’s orders and queries
Management of Customer Returns
Liaising with 3PL partners for Customer deliveries
Point of contact for external remote sales team with any order/query issues
Strong collaboration within Business Operations, Supply Chain QA, Supply Chain, Finance and UK Commercial Operations
Support customers with portal issues and questions
Using a variety of systems including SAP and Excel to VLookUp and Pivot Level.
Profile
Customer Service Adviser (Pharmaceuticals), Maidenhead:
Available to work in the Maidenhead office at least three days a week (including Tues -Thurs). Working from home available for rest of the week
Ensuring flawless communication within the team and customers. Customers will be Medical and Health-care customers and will expect great communication skills from you.
Accuracy of order input and delivery of product to customer
Excellent prioritisation, planning and organisational skills
Strong interpersonal and relationship building skills.
Clear verbal and written communication
Empathy and customer focus
Job Offer
Salary of circa £28,000 – £32,000 plus great package including 27 days holiday and two days WFH.
