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Employer: Page Personnel Secretarial & Business Support
Salary: £28,000 – £32,000 per annum
Date Added: 12/04/2024

Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.

Client Details

A Market Leading and global pharmacueticals business with a great working atmosphere, modern offices and a good place to learn and develop.

Description

Customer Service Adviser (Pharmaceuticals), Maidenhead: This role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a critical Customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems.

  • All areas of Customer Service, mainly B2B but also some B2C
  • Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
  • Receiving and processing incoming customer’s orders and queries
  • Management of Customer Returns
  • Liaising with 3PL partners for Customer deliveries
  • Point of contact for external remote sales team with any order/query issues
  • Strong collaboration within Business Operations, Supply Chain QA, Supply Chain, Finance and UK Commercial Operations
  • Support customers with portal issues and questions
  • Using a variety of systems including SAP and Excel to VLookUp and Pivot Level.

Profile

Customer Service Adviser (Pharmaceuticals), Maidenhead:

  • Available to work in the Maidenhead office at least three days a week (including Tues -Thurs). Working from home available for rest of the week
  • Ensuring flawless communication within the team and customers. Customers will be Medical and Health-care customers and will expect great communication skills from you.
  • Accuracy of order input and delivery of product to customer
  • Excellent prioritisation, planning and organisational skills
  • Strong interpersonal and relationship building skills.
  • Clear verbal and written communication
  • Empathy and customer focus

Job Offer

Salary of circa £28,000 – £32,000 plus great package including 27 days holiday and two days WFH.

Application Deadline: 24/05/2024
Contract Type: Permanent
Submitted Applications: 0

Apply Now

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