Employer: The Curve Group
Salary: £24,501 – £28,000 per annum, inc benefits, OTE
Date Added: 02/04/2024
We have a current opportunity for a REMOTE Telephone Collections Negotiator on a permanent basis.
Collections Agent
Salary £21,000 plus uncapped commission (OTE £30,000 approx) Could be much higher for the successful Collections Agent.
REMOTE
You will be part of a busy Contact Centre Team, working to negotiate payments with debtors to clear and update the files as efficiently as possible, in accordance with agreed business targets.
Remote
Shifts: 35 hours per week with two-week rolling shifts:
Mon-Fri:
8.30am – 2.30pm & 11.30am – 7pm
4 hours every other Saturday
Key responsibilities include:
- Handling a high volume of calls with debtors, both through inbound and outbound calls and maintaining rapid response according to agreed standards.
- Negotiating full payment of the debt and fees arranging a repayment schedule to clear the debt within Newlyn guidelines and targets.
- Controlling the call so as to retrieve all the relevant information from the caller, enabling efficient management of the file.
- Correctly extracting information from file notes to deal with the calls efficiently.
- Logging information on calls received and maintain detailed and accurate records.
- Liaising with Enforcement Agents on the status of files when required.
- Attend training to develop relevant knowledge, technique and skills.
A bit about you ….
- Excellent Call Handling Skills with the ability to remain calm on the telephone, but establish a firm and confident telephone manner
- Previous Collections Experience
- Excellent track record of exceeding targets
- Must be target driven
- Highly organised
- Able to work well under pressure and deal with calls of the nature of the business
- Team Player with ability to work under own initiative.
- Sound Decision Making Skills.
- Flexibility and Good Interpersonal Skills
Application Deadline: 30/04/2024
Contract Type: Permanent
Submitted Applications: 0