Employer: Venesky Brown Recruitment Ltd
Salary: £15.00 per hour
Date Added: 12/12/2023
Venesky-Brown’s client, a public sector organisation in Dalkeith, is currently looking to recruit 4 x Administrators for initial 6 month contracts commencing January 2024 until June 2024 on a rate of £11.70/hour PAYE. The working hours are 8:30am-4:30pm Monday to Friday. These roles will be based onsite.
Responsibilities:
– Manage inbound emails in a timely manner.
– Identify customers’ needs, clarify information.
– Record all conversations in our CRM system in a comprehensive way.
– Build good working relationships in order to engage with customers and colleagues effectively.
– Frequently attend ongoing training and briefs to improve knowledge and performance levels.
– Focus on meeting Service Level Agreement targets and timescales.
– Data entry: create and maintain records, standard reports and spreadsheets to ensure information is up-to-date, easy to access and accurate
– Communicate with internal and external customers by phone, in writing (email and standard letters) and face to face where appropriate within tight timescales
– Maintain a tidy work area and comply with all Health and Safety regulations
– Dealing with Administration of Mark Sheets
Essential Skills:
– Good Standard of education with strong skills in numeracy and literacy.
– Previous experience in a customer services/support role.
– Proven ability to deal with all enquiries and work as a productive member of the team.
– Must be able to communicate appropriately and effectively with clarity both verbally and in writing.
– Ability to work with accuracy and with an attention to detail in a pressurised environment.
– Strong phone and verbal communication skills along with active listening.
– Familiarity with CRM systems and practices.
– Customer focus and adaptability to different personality types.
– Ability to multi-task, set priorities and manage time effectively.
– Attention to detail
– Ability to take on new tasks in a positive manner
– Experience of using Microsoft Office, databases & telephone systems in a customer focused organisation
If you would like to hear more about these opportunities please get in touch.
Application Deadline: 19/12/2023
Contract Type: Contract
Submitted Applications: 0