Employer: Dynamic Minds Recruitment Salary: £26,000 – £35,000 per annum Date Added: 19/11/2023
The Role: 2 nd Line Support Engineer
Location: Oxford
Salary: £35K DOE
Feeling underappreciated in the team or company? Tired of your mundane role and in need of a new challenge? Do you want to work for a business that will invest in your professional development and growth?
If the above resonates with you, then get in touch ASAP! Dynamic Minds just might have the perfect opportunity for you!
We are delighted to partner with one of Oxford shire’s leading IT Support businesses, renowned for their exceptional customer satisfaction ratings and innovative technical solutions. The business is unapologetic about their people first approach, going above and beyond to ensure that all employees are valued and rewarded for their hard work. As a 2 nd Line Support Engineer, you will provide remote technical support to end users and clients daily, aiming to resolve all queries within the allocated timeframe. In return you will be rewarded with a competitive basic salary and:
Benefits:
Inclusive and support work environment
Ongoing technical training and support
Career progression opportunities
Flexible working arrangements
Sick pay
Life insurance
Retail discounts
Cycle to work scheme.
Free parking
Health and wellbeing benefits
Company socials
Office entertainment e.g., digital games, ping pong table, etc.
Your Responsibilities:
Consistently provide high quality technical support to all clients, dealing with hardware and application problems.
Serve as an escalation point for 1 st line engineers.
Create and allocate tickets as required.
Ensure all support calls are logged accurately.
Accurately complete all paperwork about ongoing and completed work in a timely manner.
Liaising with internal and external stakeholders to ensure an effective and efficient service to all customers.
Coaching and mentoring of 1 st Line Support Engineers and / or Apprentices.
Your Skills:
Relevant previous experience in a dynamic IT support environment.
Good understanding of Office 365, Azure hosting and configuration, Entra, Intune device enrolment, and Windows Modern Desktop deployments.
Knowledgeable on WatchGuard, Sophos, Datto, Intune, SharePoint.
Recognised industry certifications e.g., MCP, Fundamentals, Technical Associate, Comp TIA, etc.
Meticulous attention to detail.
Strong technical troubleshooting skills.
Natural problem solver with a proactive approach to customer service.
Fantastic communication and time management skills.
To be considered for this role, please attach a copy of your up-to-date CV.
